Here are our estimated delivery times:

• Processing time: 1–2 business days
• Delivery time: 4–5 business days
• Estimated delivery time: 5–7 business days

For more information you can read the shipping policy.

We offer free shipping on all orders.

We deliver throughout the USA, the Netherlands, Germany, and Italy.

You can track your order on our 'order tracking' page.

We accept the following payment methods:

• Credit cards: Visa, MasterCard, American Express
• PayPal
• Apple Pay, Google Pay
• Shop Pay
• Maestro
• UnionPay

For more information, you can view our payment terms.

Yes, we offer a 24-hour cancellation period. Please contact us within this period to cancel your order.

If you receive a defective item, we will replace it for free. Contact us and return the item within 30 days. More details can be found in our return policy.

We offer a simple return process. More information can be found on our return policy page.

Once we have received and inspected your returned item, your refund will be processed. Usually, the amount appears within 7 business days on your original payment method. More details can be found in our return policy.

Detailed information about the exchange process can be found in our return policy.

You can reach our customer service team via our contact page or by email at info@nativas.co.

Detailed information about the exchange process can be found in our return policy.

You can track your order via the 'Track Order' page on our website.